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Our hotline is available 24/7

Phone+420 737 406 943

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Our terms and coditions

International shipping costs are listed in the introduction - each order will be insured with the tracking number, so you can track the order and find out its location and estimated time of delivery. The average lenght of delivery from the date of receiving the payment is about 3 to 6 weeks.

Contact Adress
Tomáš Ptak
Koperníkova 1613-1615
73701 Český Těšín
Czech Republic
IČ: 02509300
The responsible person and contact
Tomáš Ptak
+420 737 406 943

1 ) registration and definitions
"We declare that the data are used only for identification purposes when shopping in a store " " and will not be provided to third parties or otherwise misused.

Orders can be made without registration.
The seller is the operator of this e-shop - Tomáš Ptak .
Buyer is a consumer or entrepreneur.

 A trader is one who performs separately on its own account and responsibility of a trade or professional activity in a similar manner with the intent to do so consistently for profit . For the entrepreneur is considered , inter alia, for the purpose of consumer protection also any person who enters into a contract related to their commercial , industrial or similar activities, or in the exercise of his own profession , or a person acting on behalf or on behalf of the entrepreneur.
2 ) To receive and process orders , purchase agreement
Buyer's order is a sales contract and the actual purchase contract is concluded at the moment of delivery of a binding agreement of the buyer and the seller of this proposal ( binding order confirmation by the seller) . From that moment between the buyer and the seller created mutual rights and obligations .
Conclusion of the sales contract the buyer confirms that he is familiar with these terms and conditions, including complaints of conditions and agree with them . These terms and conditions and regulations are adequately buyer prior to carrying out orders and has the opportunity to become acquainted with them .
Seller reserves the right to cancel the order or part thereof prior to the conclusion of the purchase contract in the following cases: goods not produced or delivered or are significantly changed the price of the goods supplied. In the event that this happens, the seller will immediately contact the buyer to agree on further action. In the event that the Buyer has paid a part or the whole amount of the purchase price , this amount will be credited back to his account , contract of sale does not occur.
The acceptance of the order you are automatically notified by e-mail - e - mail. The details of each product and the order confirmation is the expected delivery time goods not in stock . Each item is displayed if the goods are in stock or not. If the goods are not in stock or stock contractor , we will immediately inform the next delivery date.

WARNING ! If the package is visibly damaged or if it violated the protective tape , apply a claim directly with the carrier. For damages incurred during transportation provider shall not be liable.
Shipment is usually delivered the next day from dispatch . About sending the customer by e - mail.

4 ) Warranty
The warranty period starts by date of appearing on the document. Warranty is according to the new Civil Code for all of six months . In doubtful cases, the warranty period shall be extended by 5 (in words: five ) days as compensation for time traffic.
5 ) Conflict with the contract - general information
In the event that the matter on receipt by the buyer is not in conformity with the contract ( hereinafter referred to as "conflict with the contract" ) , the buyer has the right to the seller free of charge and without undue delay, put in accordance with the purchase agreement , and according to by exchanging the purchaser , or repair, unless such a procedure is not possible , the buyer may request a reasonable discount on the price or withdraw from the contract . This does not apply if the buyer about the conflict with the contract knew or conflict with the contract he has caused. Conflict with the contract , which will take effect within six months from the date of receipt of the goods shall be deemed to have already existed in its takeover if not in the nature of things or if it is proven otherwise .
The catalog provides a warranty period set by the law .
6 ) the consumer's right of withdrawal
If the purchase contract concluded by means of distance communication (the Internet ) , the consumer according to § 53 paragraph 7 of the Civil Code, the right to withdraw from the contract within 14 days of receipt of goods . In this case, please contact me by e- mail to a state that withdraws from the contract, order number , date of purchase and account number for the return. The withdrawal must be received no later than the last day of the 14 day period.
Goods -pack and a copy of the invoice delivered to our address. Goods must be unused , undamaged, original protective foil wrapping must be removed or broken. Do not send cash on delivery. This provision can not be understood as a free rental of goods. Consumers in respect of the use of the right of withdrawal within 14 days of receipt of benefits , the supplier must give everything under a contract awarded . If it is not conceivable ( eg, in the meantime the goods are destroyed or consumed ) , the consumer must provide monetary compensation in return , what can no longer be issued. If returned goods is only partially damaged , the seller may apply to the consumer the right to compensation and set off its claim for refund of the purchase price. The seller in this case is required to prove the damages . Seller consumer in this case, returns only thus reduced the purchase price.
The purchase price to be refunded to the buyer , the seller can also set off its actual costs incurred for returning the goods (freight , etc.).
Right of withdrawal consumer has , in the case of contracts:
the provision of services if their performance was started with his consent before the expiry of 14 days from the receipt of benefits ,
the supply of goods or services whose price depends on fluctuations of financial markets beyond the control of the Seller ,
the supply of goods made according to the wishes of the Buyer or his person , as well as goods subject to rapid deterioration, wear and tear ,
for the delivery of audio and video recordings and computer programs, if Buyer their original packaging ,
the supply of newspapers , periodicals and magazines , consisting of game or lottery.
7 ) Complaints
If the goods you received from us is damaged or malfunctioning , follow the Complaints Procedure . Returns due to withdrawal is described in section 6 Business conditions.
8) Complaints procedure
The products covered by the right to a claim must be submitted for assessment immediately after discovery of the defect must be clean and appropriate supporting documents and a description of the defect or defects identified place .
How to proceed
In the case of a complaint , you can choose two options, follow the steps below : Send the product to the address - " contact address " . Transportation is paid by the seller . Once you know when and where we will be able to pick up the shipment , please contact us . The consignment must be complete ( including all accessories and documentation) and in the state in which you took it upon delivery . The goods attach proof of purchase . Please always use wrapping paper or cardboard, so that could occur during transportation sticking , or describe another devaluation original packaging. Do not send cash on delivery , in which case the goods will not be taken . We recommend that you insure the goods .
Goods must be properly packed for transport so as to prevent any further possible damage .
Faulty or damaged goods will be replaced or refund your purchase price .
The goods must be accompanied by all documents that buyers received the goods , eg receipt , warranty card and others.
Seller assumes no liability for damages arising from the operation of products, functional properties and damage from improper use of products , as well as damage caused by external events and mishandling . The origin of this defect is not covered by the warranty .
Goods for health reasons is the claim made by properly cleaned .
The settlement of the complaint will be informed by e- mail or SMS .

Most of the images that can be found in the descriptions of my auctions are my own or directly from the manufacturer without my consent may not be any further disseminated or used. If you are interested in buying some tea from my list , so I can 100 % guarantee that this is a purely natural product , directly from the manufacturer without any chemical additives and supplements.

Thank you for the time you spent reading business conditions.
Terms and conditions are valid from 1. January 2014 to appeal.
Information for buyers: if changes in business conditions, the applicable terms and conditions that were in force on the date of purchase .

Attention - if there is some difference between our terms and conditions in English and Czech translation, than proceed always according to czech translation which is always valid, in case you are unsure about anything, do not hesitate to contact us on our email